HELP & RESOURCES
Recovery Guides
Step-by-step instructions to protect your identity, secure your funds, and work with Kenyan networks and authorities to track your device.
Emergency Action3 min read
How to Block Your SIM Card & M-Pesa
Immediate steps to lock your line on Safaricom, Airtel, and Telkom. Protect your mobile money and bank accounts.
Read GuideOfficial Process4 min read
DCI Phone Tracking: How It Works
The official police tracking process in Kenya. How to report, obtain an OB number, and submit IMEI details to the DCI.
Read GuideCarrier Info3 min read
Can Safaricom Track Your Phone?
The truth about mobile carrier tracking capabilities. Learn what Safaricom can and cannot do to locate a stolen device.
Read GuidePrevention3 min read
How to Blacklist a Phone via IMEI
Render your stolen phone completely useless by blocking it from connecting to any Kenyan cellular network.
Read GuideRecovery Guide5 min read
First 24 Hours Checklist & Thief Tactics
What to do immediately after phone theft and what laptop thieves do with stolen hardware.
Read Guide